IBPAP elects new Board of Trustees to boost PH IT-BPM industry

MANILA, Philippines — The IT and Business Process Association of the Philippines (IBPAP) has elected its 2025-2027 Board of Trustees, headed by Jack Madrid, IBPAP President and CEO.

IBPAP held its elections on March 6, 2025, at Shangri-La The Fort during its Annual Membership Meeting.

READ: PH IT-BPM industry to exceed job, revenue goals 

IBPAP is the Philippines’ primary IT-BPM enabling organization that drives industry growth and innovation to reinforce the country’s position as a global IT-BPM leader.

New IBPAP Board of Trustees

Industry Trustees:

• Ayhee Campos (Infosys BPM Philippines and Malaysia)
• Nicki Agcaoili (Carelon Global Solutions Philippines) 
• Tonichi Parekh (Concentrix Philippines)
• Ambe Tierro (Accenture Philippines) 
• Sanjiv Gupta (IBM Philippines) 

Non-industry Trustees:

• Kaye Bondoc dela Cruz (PLDT Enterprise)
• David Leechiu (Leechiu Property Consultants)
• Sandeep Uppal (HSBC Philippines) 

Partner Industry Trustees:

• Haidee Enriquez (Contact Center Association of the Philippines)
• Marlyn Montano (Animation Council of the Philippines)
• Alvin Juban (Game Developer Association of the Philippines)
• Paolo L’ao (Global In-House Center Council Philippines) 
• Vincent Remo (Healthcare Information Management Association of the Philippines, Inc.)
• Jonathan De Luzuriaga (Philippine Software Industry Association)

IBPAP enters this new chapter after its 2024 milestones, such as generating $38 billion in revenue and 1.82 million jobs. 

Moreover, it strengthened education partnerships with TESDA, CHED, and DepEd.

Moving forward, IBPAP must navigate shifting global policies that may impact the industry. 

Around 70% of the Philippine IT-BPM industry’s client base originates from the US. 

Consequently, the Trump administration’s potential renewal of protectionist policies poses challenges and opportunities. 

Trump’s first term slowed offshoring, decreasing industry growth to 2.5% and 3.9% in 2017 and 2018, respectively. In contrast, it was 12.3% in 2016.

As a result, IBPAP must intensify efforts to reposition the Philippines as a global leader in high-value services like banking and digital transformation. 

IBPAP President and CEO Jack Madrid emphasized that the industry needs strong, diverse leadership.

“Governance starts at the top. A diverse board is not just about having representation–it is about resilience.”

“The more perspectives we have in scanning the horizon, the better prepared we are for opportunities and challenges.” 

“What got us to $38 billion in revenue and 1.82 million jobs may not get us to where we want to be. We must adapt, innovate, and lead the next chapter of our industry’s success.”